Overview

This Privacy Policy clarifies the types of personal information that our website (hereinafter referred to as "HarryGleam," "we," "our," or "us") gathers, the reasons behind our collection efforts, and how we utilize the information we acquire. It also outlines your rights and preferences concerning this information. Our Privacy Policy pertains to the collection of your information across our stores, website, and any channel through which you may engage with us, encompassing but not limited to postal mail, email, telephone, live or automated chat, text messages, social media platforms, and your utilization of any Brilliant Earth online service location that displays a link to this Privacy Policy. This includes all features, content, and other services we own, control, or offer through any channel (collectively known as the "Services"). For the purposes of this Privacy Policy, "Personal Information" refers to any data that identifies, pertains to, describes, can be reasonably associated with, or could logically be linked, either directly or indirectly, to you.

By utilizing the Services or interacting with us outside of an online context, you acknowledge and agree to our Terms and Conditions, as well as our practices concerning the collection, use, and disclosure of information, and other activities as detailed in this Privacy Policy. Should you disagree or withhold your consent, please cease using the Services.

Information We Collect

This Personal Information includes:

• Information when registering an account. If you register an account on our website, we will collect your personal online information such as your email address,password (in encrypted form, not the original password), name, and self-uploaded avatar. Among these, the email address and password is a mandatory field for account registration, while the other information can be filled in according to your own preferences.
• 
  
• Contact Data. If you complete and pay for an order on our website, we will obtain the contact information in your order through third-party payment tools, such as PayPal, including the recipient's name, email address, shipping address, phone number, and other relevant details.
• 
  
• Content. We will collect information that users voluntarily send to us, such as product usage feedback, product usage photos, videos, textual descriptions, etc., through features like feedback and commenting. If such information is posted on other social media platforms, we will collect it only after obtaining your consent.
• 
  
• Payment Data After you complete and pay for your order, we will collect necessary payment data, which mainly depends on what is provided by the third-party payment tool, such as PayPal, including the email address associated with the payment account.
• 
  
• Profile Data . We collect your ring size preferences,wish lists and other profile data on your personal preferences generated while using our website.

Information Collected Automatically

HarryGleam automatically gathers data pertaining to your device and its interaction with our Services, This information includes:

• IP Address & Device Identifiers: HarryGleam collects your IP address, associated location data, and other identifiers such as mobile advertising IDs from the devices you use to interact with our Services. This data serves various purposes including troubleshooting, enhancing the functionality of our Services, servers, and hosting providers, analyzing trends and traffic patterns, gathering demographic insights, tracking session dates, times, and durations, preventing fraud, and tailoring our Services and ads.

• Data on Service Utilization: We gather information on the features utilized, webpages visited, emails and ads viewed, products purchased, time of browsing, referring and exit pages, and other similar data related to your engagement with our Services.

• Device Connectivity & Configuration Information: We collect details about your device type or browser, operating system, internet service provider, regional and language settings, and other similar data on how you access our Services.

• Session Replay Information: We and our vendors may capture real-time data on how you navigate and use our Services. This may include browsing patterns, page visits, clicks, cursor movements, site searches, keystrokes, and screen recordings. The information, including your IP address, collected by these technologies is either disclosed to or directly collected by our vendors, who utilize it to assist us in evaluating your Service usage.

Collected from Online Technologies

HarryGleam gathers data utilizing cookies, web beacons, and other comparable technologies (collectively referred to as "Online Technologies"). This includes the following:


Cookies:

Cookies are tiny bits of data that your browser saves onto your device's hard drive. We implement cookies on specific pages of our Services for various purposes, including analyzing webpage flow, assessing promotional effectiveness, providing a more tailored shopping experience, tracking visits from our affiliates and partners, enabling users to share pages and content on third-party social media platforms, and facilitating the use of our shopping cart.

HarryGleam uses  cookies for several reasons, including:

• Necessary Cookies: These are crucial for accessing our Services, like our shopping cart, and password-protected areas, such as your personal account.

• Functional Cookies: These enhance functionality and personalization by collecting information on Service usage and remembering your preferences (e.g., language or location) to deliver relevant content.

• Performance Cookies: These gather data on how our Services are used, allowing us to measure and enhance our site's performance.
  

• Targeting and Advertising Cookies: These assist in delivering ads tailored to your interests, limiting ad repetition, and measuring ad campaign effectiveness. If you enroll in our text messaging program, cookies may be used to customize your experience with personalized texts, such as shopping cart reminders.

Web Beacons:

We may utilize electronic images known as web beacons (or pixels) on our Services. These tiny, invisible images are placed on webpages and load when the page does. When you access a website, video, email, or ad containing a web beacon, the pixel loads, potentially enabling us or another party to set or read cookies on your browser. Pixels, combined with cookies, analyze a particular browser's activity on a specific device. We may incorporate third-party pixels to analyze conversions, present you with ads both on and off our Services, and offer additional functionality, like linking our Services to your social media account.

Location-Identifying Technologies:

When you activate location-based services on your device, location-aware technologies may collect precise location data. This data can be used to verify your device's location and deliver or restrict content and ads based on that location.

Use of Information

• Create and dispatch direct marketing materials to you, including advertisements and communications pertaining to our products and those of other parties, offers, promotions, rewards, events, and services, through various channels like email and text messaging, provided that you have opted to receive such communications as per legal requirements.
• Carry out the services you have requested, for instance, processing and delivering your order.
• Handle our Services, encompassing your registration details, account management, and transactions.
• Fulfill any other business or commercial purposes that have been disclosed to you, either as per your instructions or with your consent.
• Prevent or take action against illegal activities, including suspected fraud; safeguard the rights, privacy, safety, or property of ourselves, you, or others (including by initiating and defending legal claims); enforce the terms and conditions governing the Services; and conduct, finalize, or respond to audits or audit outcomes.
• Adhere to any applicable laws, regulations, legal processes, or governmental requests.